Frequently Asked Questions (FAQ)

Shipping

Do you offer free shipping?

Yes! We offer shipping on all orders over 69€ in Finland and 99€ in Europe. Free shipping is also applicable on other orders, depending on the order amount. You can see this for yourself on the checkout page.

What are your shipping times?

All our products are hand printed in Helsinki, Finland. Your order will be shipped within a week. Once you have your tracking code you can expect your order in...

1-3 business days if shipped in Finland

4-7 business days if shipped in Europe

7-10 business days if shipped Internationally

 

Product Details

What materials do you use?

You can find the specific materials and their origin from each product page.

How do I care for my products?

We recommend machine washing your clothes in low temperature and inside out. You can find more detailed washing instructions from the tags in our clothes. 

Ordering and Payment

What payment methods do you have?

We offer payment via Visa, MasterCard, Amex, UnionPay, Apple Pay, Google Pay and PayPal.

Can I modify my order?

Yes, if we haven't shipped your order yet you can modify your order. Please contact info@helmadeclo.com with your order number for requests.

Customer Support

How can I contact customer support?

You can contact us by emailing us at info@helmadeclo.com or through our Instagram (@helmadeclo).

 

If you have any other questions please feel free to contact our customer support.